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Shipping & Returns Policy

Shipping and Returns Policy

At the Special Box Company we operate a next working day shipping on orders received before 11am anywhere in Ireland. Orders are usually delivered to you within 1-2 working days from shipping date. We cannot offer a same day delivery service.

All orders must have a contact number (preferably a mobile number). This is ESSENTIAL to allow our couriers to contact the recipient and ensure they are available to receive the delivery.

In the event you supply an incorrect contact phone number this may lead to non delivery by the courier and the package may be returned to us.

All prices displayed on our products include the cost of shipping anywhere in Ireland. So the price you see displayed is the price you pay, there are no additional or hidden charges.

Our Returns & Refunds Policy

At The special Box company we want you to have a positive experience every time you order from us. There may be occasions when you want to return items so we have outlined our policy below.

If for any reason you are unhappy with our product you can return it to us in its original condition within 30 days. You must supply the unique order code and we will issue a full refund for the product.

Defective Items

We will at all times check products before we ship them to you however If a product is defective you are entitled to a full refund. Simply email us with your order reference and a full description of the defect we will arrange collection of the defective product. Please ensure the product is returned in its original box with all contents cards and warranty information.

Once we verify the fault we will ship a replacement item immediately at no cost to you.

Change of mind

If you are returning an item due to a change of mind a fee of €12.50  will apply for collection of the item.

Delivery charges

We cannot refund the cost of delivery incurred when sending an item to you or the cost for you returning an item.

Lost or Missing Items

In the event you do not receive your order due to delays please email orders@thespecialboxcompany.ie  with your order reference and we will investigate and take the appropriate action.